At Glowra, we care deeply about delivering 100% authentic products in perfect condition. That’s why we’ve set a clear return policy that protects your rights and ensures a smooth shopping experience.
First: Return Conditions
Returns are accepted within 48 hours of receiving your order.
The product must be unopened, unused, in its original condition, and with intact packaging.
Cosmetics and personal care products cannot be returned or exchanged after opening, to ensure safety and quality.
Second: Cases Eligible for Immediate Return or Replacement
We accept returns or replacements immediately in the following cases:
If you receive a product different from what you ordered.
If the product is damaged or defective due to shipping.
If there are missing items in your order.
In these cases, you will be fully compensated or the correct product will be resent, and shipping costs will be fully covered by Glowra.
Third: Shipping & Refund Policy
If the issue is on Glowra’s side: Return or exchange is completely free.
Send a photo of the product along with your order number.
Our support team will follow up with you until your issue is fully resolved.
Our Goal
To provide you with a comfortable, transparent, and respectful experience, and a level of service that reflects the quality of authentic products and a strong brand like Glowra.
